I originally wrote this review on Yelp and gave them one star:
I wanted to like Hoops soooooo bad, but it just didn’t happen!
I went to Hoops for the first time with a few of my coworkers last Thursday to have some food and drinks before the Heat game. My first impression of this sports bar/restaurant on a decor standpoint was fantastic. On just this alone the potential was magnificent, but then I ordered a drink. I asked the Server for a Patron Margarita with sugar on the rim instead of salt, but when my drink came and I placed my poor lips against that glass for a sip, my mouth was invaded by an army of disgusting red salt that almost knocked me off of my chair.
I didn’t get upset because I understand that mistakes can happen, but did inform the Server of the error. She was very apologetic and told me “Don’t worry, I’ll have them remake it.” I thought that was nice and eagerly awaited my replacement drink, but little did I know that it was going to come back worse than before. Not only was there still salt on the rim the second time, but they didn’t remake my drink! They just poured it into the new glass, transferring the red salt with the drink mixture, turning my once yellow margarita into a pink salty nightmare.
Again, I kept my cool and smiled as I asked the Server to please have my drink redone and to just forget about the sugar all together. Again she was very apologetic and actually brought it back right on the THIRD try.
My story doesn’t end here though. I actually ordered food; or at least I attempted to. I asked the Server for a burger with just cheese, bacon and lettuce. I specifically told her I didn’t want onion, tomato or pickles on there, but figured if it made it onto my burger I would just pull that stuff off myself; No biggie right?
Well, when my burger came it did not have bacon and the cheese was melted OVER the onions and tomatoes so I could not pull them off without loosing all of my glorious cheese. Once again I let the server know, and once again she was apologetic and took it back to the kitchen. Ten minutes later she comes back with my burger. At this point I’m so damn hungry I didn’t really look carefully before I cut it in half and was about to put it in my mouth. But right before I bit into it, I noticed that it did not have cheese, and that’s when I had finally had it!
How is it possible for an establishment to screw up my order so many times?! There were errors on the bartender’s side, the kitchen’s side and mostly at fault here was the server for not double checking my stuff before bringing it out to me!
I ended up sending my food back and telling her to take it off of my bill. My coworker shared her turkey club with me, which thanks to her and her alone is the only reason why I didn’t starve that night.
I really don’t think I will be returning to Hoops, which is a big shame because it had so much potential. The only reason why I’m OK with giving this place one star is because it really was a beautiful venue. Like I said before, I really wanted to like this place, but they failed me miserably.